Shipping and returns

Return policy

After receiving your order, please inspect the items before use. Should you experience flaws caused by shipping, or the product is not the one you’ve ordered, you may return the item in the original packaging and another one will be sent to you. Or should any unconventional damage arise during appropriate use, send it back and we are happy to replace the product. In case of one-of-a-kind and clearance items cannot be replaced.

Money refund once the package is shipped, is not available. Please place your order responsibly. 

Domestic shipping

Shipping in the contiguous states in the USA is through UPS and USPS. Please allow up to 5 business days to process your order. Orders are sent with UPS Ground service unless other modes of shipment is chosen. You will receive the tracking number once the package is on the way to you. Please make sure to check spam folder for the confirmation email. It takes about 2-5 days to arrive depending on the destination. 

International shipping

International orders are sent with USPS First Class International Shipping, unless otherwise requested. You will receive the tracking number once the package is on the way to you. However, USPS tracking is not closely monitored by every dispatch station therefore accurate shipping status cannot be guaranteed. In case of international shipping, services such as UPS, FedEx or DHL is strongly recommended for their enhanced tracking system. Please make sure to include relevant information required by the local customs and border authorities such as phone number, importer number etc. when placing your order.  ZegZug is not responsible for any occurring import custom fees. Furthermore ZegZug cannot take responsibility for postal damages, delays or lost packages outside the United States. 

No Warranty

ZegZug attempts to provide accurate information on this website, but it assumes no responsibility for accuracy. The administrators may change the information on the site, or the products or services mentioned, at any time without notice. 

Limitation of Liability

By purchasing on zegzug.com, the buyer acknowledges to be in possession of the proper abilities and skills for operating the tools and other materials. Therefore, ZegZug is not liable for any damage caused inappropriate or unprofessional use of tools.